AML policy

1.1 This policy is aimed at identifying transactions associated with terrorism financing, money laundering, and other unlawful activities. To identify such transactions, the exchange service tocoex.com utilizes the CrystalBitcoin service.
1.2 In the event that the AML risk for a transaction exceeds the overall value of 75% or has a high-risk percentage from all sources deemed dangerous, the service reserves the right to:
1.2.1 Suspend the exchange.
1.2.2 Request from the User a photo or video with a document confirming the user's identity.
1.2.3 Request from the User a screenshot of the personal cryptocurrency withdrawal wallet.
1.2.4 Block the account and any operations associated with the User, and transfer it to financial regulatory authorities and/or law enforcement agencies.
1.2.5 Retain the User's funds until a full investigation of the incident is completed.
1.2.6 Carry out the return of digital assets only to the details from which the transfer was made, if it was possible to verify the legal origin of the User's funds. The return will be made deducting a commission of up to 10% of the refund amount.
1.2.7 Retain the User's funds until a full investigation of the incident is completed.
1.2.8 Request from the User other materials and documents related to the exchange.
1.3 In the event that the User does not provide the requested information and does not respond to the Service's requests within 1 calendar month, the retained funds will not be returned.
1.4 By making the exchange, the User agrees to all the terms of these rules and undertakes to comply with them.